Let's get you
moving again.
A puzzle question, a missing reward, or something that feels wrong? We're here to help.
Email Pofflings supportHow do the friends pop?
Tap a friend to move it in the direction of its arrow. It slides until something blocks it. Matching colors pop when they are neighbors after all movement stops. Passing a matching friend on the way does not make either one disappear. Diagonal neighbors do not match.
I'm stuck on a puzzle
Undo and Try again are always free. When no friend can meet another, the game shows a Stuck screen with an instant retry. You never need to watch an ad to undo or retry.
Hint shows a verified next move, Turn rotates a chosen friend, and Pop clears friends of a chosen color or a selected stone. These are items with a count badge: you earn them by clearing levels, and when one runs out you can optionally watch a rewarded ad to refill it. If no ad is available, the game gives you a free hint instead. The arrow-shaped pushers already on a board move nearby friends outward before checking for matches.
Where are my progress, items and rank saved?
Your journey is saved locally on your device, including your current puzzle, items, score, streak and rank. There is no account-based cloud sync. Clearing app data or changing devices can affect this progress; device backups are controlled by your operating system.
The leaderboard, rank and "percentage of players" figures are illustrative: they are generated on your device from your own results and are not a live online ranking.
An ad didn't load, or I didn't receive a reward
Rewarded ads are optional and need an internet connection. Availability can vary. The offer shows the reward before you choose to watch, and the reward is added only when the ad provider confirms it was earned. An early close or a failed load may not earn a reward.
If a completed ad did not add the shown reward, email us with the approximate time, your device model, app version, and what happened. Do not include payment details. You can continue using free undo and retry while we investigate.
How do I change sound, motion, or privacy?
Open Settings to change language, sound, haptics, reduced motion, theme, or Share anonymous play data. Ad consent is separate; use Ad privacy choices when available.
Read the privacy policy for what is collected, when it expires, and how to contact us about your data.
What should I include in a bug report?
The level number, your device and operating-system version, what you tapped, and what you expected are useful. You can attach a screenshot if it helps. Please remove notifications or other personal information from it first.